Guest Terms and Conditions
We, as Oreo Travel- Beretis Efstratios & SiA EE, based in Kolokotroni 6 -74100 Rethymno Crete Greece, hereinafter referred to as "Oreo Travel ", offer our services exclusively on the basis of the terms and conditions, which were sent to you in full as part of the Internet booking form before booking. Please read these carefully as you will be acknowledging the terms and conditions as binding in their entirety to you and persons registered with you when booking.
1. Conditions of Payment
Prices include all taxes.
-For reservations till 30 days before the arrival, we require a deposit of the 50% of the total cost. The reservation is not confirmed until the deposit is received.
The outstanding balance is due 30 days prior to arrival (or earlier). On receipt of full payment, we will send you final instructions which include directions and check-in details
-For Non - refundable bookings the whole amount will be charged upon reservation.
There are no other charges to be added. After payment is charged, you will receive your travel documents along with your payment receipt.
2. Cancellation Policy
Holidaymakers who cancel at least 30 days before check-in will get back 100% of the amount that they've paid. If they cancel between 1 and 29 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.
A booking is considered cancelled on the day that Oreo Travel has received a written cancellation from the guest.
3. Insurance Requirements
Holiday and travel Insurance, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured. If you choose to travel without adequate holiday insurance, we will not be liable for any losses however arising in respect of which insurance cover would otherwise have been available.
4. Party Size
The holiday properties may only be occupied by the number of persons in the travel registration. Children count as persons. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.
5. Property Standards
We have carefully selected and inspected all the properties that we advertise and we endeavor to maintain high standards. However, if you have a problem during your holiday, immediately inform the local representative who will then endeavor to put things right. If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors.
Although Oreo Travel carefully inspects and controls the holiday home before each single arrival, it could occur that a defect, fault or damage is detected. In such a case Oreo travel’s Customer Services should be informed in writing by email to Oreo Travel within 24 hours after arrival.
Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavors to arrange prompt repairs where possible.
Inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people’s homes – please leave the villa in a reasonably clean and tidy condition, and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary or any damages made after the departure’s check from the owner’s side and to charge this to your credit or debit card.
The accommodation is for the exclusive use of the clients and is not to be sub-let under any circumstances. All breakages and losses must be paid for prior to departure, which normally ends at noon on the last day of rental. In case of late departure, we can extend your stay in the House, villa or apartment only in case that not new clients are expected.
6. Check in / Check out times
Your accommodation is available after 5pm on day of arrival and must be vacated by 10am (10h) on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.
7. Change and Non Availability of accommodation
On rare occasions it may be unavoidable to change your chosen villa because of circumstances beyond our or the owners control; we will endeavor to inform you of this as soon as possible and offer you either alternative accommodation of similar or superior standard, a refund if nothing is suitable or discuss other options. No further claim against the owner or the letting agent for any loss suffered will be considered.
Oreo Travel does not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accepts no liability for loss of or damage to the tenants’ possessions on the owners’ property, force majeure or any other unpredictable events that Oreo Travel could not have prevented.
Should a gross defect or fault be detected in a holiday home, Oreo Travel will normally offer the tenant an equivalent holiday home of the same price level. Should the alternative holiday home be of a lower price, the price difference will be refunded. Should it not be possible to find a satisfactory solution due to a lack of available properties or due to the non-acceptance of the alternative holiday home by the tenant, the total rent or a part of the rent will be refunded according to the degree of liability determined by Oreo Travel.
We endeavor to ensure that all the information on our website is accurate, however occasionally changes and errors occur and we reserve the right to correct details in such circumstances. We make every effort to make sure that descriptions, photographs of furniture and fittings etc. are accurate, however there may sometimes be changes we are unaware of, and therefore vary from our website copy and photographs. We accept no liability should a description or a photograph be inaccurate. If a particular facility offered in a property is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages.
10. On Arrival
Immediately upon arrival at your holiday home please familiarize yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces, pool depths etc.
Pets are welcome at some of our properties. Please ask.
The maid service will be on your day of arrival , one day in between your holidays and day of departure only. If you are unsatisfied with the cleaning standards, we require immediate written notice upon arrival at the villa. The cleaner will return within 24 hours to rectify and clean any aspect which may have been overlooked.
13. Extension / Alteration of Holidays
Extending your holidays is not always possible, although every effort will be made. No refund will be given for a stay shorter, than the one you booked, and the villa, house or apartment is free to be let after the clients departure. A major alteration may be treated as cancellation.
14. Air Travel
Please make your own flight arrangements and then inform us of the details. We are not responsible for any problems with flights such as delays or cancellations by the operator or their agents.
15. Governing Law and Jurisdiction
The validity, construction and performance of this Agreement shall be governed by company country Law. The Applicants and the Tenants submit to the exclusive jurisdiction of company country courts.
16. Force Majeure
In the case of force Majeure, causing the cancellation of your booking (such as war, strikes, fires, natural disasters, pestilence and other similar emergencies), no refund will be given, we remain the right offering a voucher for a future holiday with a 6 months period of returning the deposit.
17. Blue Pencil Test
Should one of the above terms be or become ineffective, the remaining terms retain their validity. The effectiveness of the travel contract as a whole remains unaffected.